Shipping policy

Last Updated: 31st July 2026

Thank you for choosing TaliEssence. Every order is carefully prepared and packaged to ensure it arrives safely. Please read our Shipping Policy before placing your order.

Order Processing

All orders are processed within 1–3 business days (Monday to Friday, excluding UK public holidays).

Once your order has been dispatched, you will receive a shipping confirmation email. During product launches, promotions, seasonal periods, or exceptionally busy times, processing may take slightly longer. If there is a significant delay, we will notify you as soon as possible.

Shipping Destinations

TaliEssence currently ships to customers in:

🇬🇧 United Kingdom
🇪🇺 European Union
🇺🇸 United States
🇨🇦 Canada
🇦🇺 Australia

If your country is not currently available at checkout, please contact us before placing your order.

Estimated Delivery Times

Estimated delivery times begin once your order has been dispatched.

Destination	Estimated Delivery
United Kingdom	2–4 business days
European Union	4–10 business days
United States	5–12 business days
Canada	5–12 business days
Australia	6–15 business days

Please note that delivery times are estimates only and may vary due to customs processing, local postal services, weather conditions, or other unforeseen circumstances.

Customs, Duties & Taxes

For eligible international destinations, all applicable taxes, duties, and import fees are calculated and collected at checkout. This means you should not have any additional charges to pay upon delivery for those orders.

If your destination is one where duties and taxes cannot be collected in advance, this will be clearly indicated during checkout. In such cases, any import duties, taxes, customs fees, or other charges imposed by the destination country remain the responsibility of the customer.

Customs authorities may occasionally inspect shipments, which can result in delivery delays beyond the control of TaliEssence.

Order Tracking

Where a tracked shipping service is selected, tracking details will be emailed once your order has been dispatched. Please allow up to 24 hours for tracking information to become active.

Delivery Delays

While we aim to dispatch all orders promptly, delivery times may occasionally be affected by circumstances beyond our control, including:

Courier or postal service delays
Severe weather conditions
Customs inspections or clearance
Public holidays
Industrial action
High seasonal demand
Other unforeseen events

TaliEssence cannot guarantee delivery dates once an order has been handed to the shipping carrier.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your delivery address, please contact us immediately. If your order has not yet been dispatched, we will do our best to update the details.

Orders returned due to an incorrect or incomplete address may require an additional shipping fee before they can be resent.

Lost Parcels

If your parcel appears to be lost, please contact us as soon as possible.

We will work with the shipping carrier to investigate the shipment. Replacements or refunds will only be issued once the carrier confirms that the parcel has been officially declared lost.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery.

Please include:

Your order number
Clear photographs of the damaged item(s)
Photographs of the external packaging

This will help us investigate the issue and provide a prompt resolution.

Multiple Orders

Orders placed separately are processed individually and cannot always be combined before dispatch.

Shipping Restrictions

Some products may be subject to import restrictions depending on the destination country. It is the customer's responsibility to ensure that cosmetic products can legally be imported into their country.

If we are unable to fulfil your order due to shipping restrictions, we will contact you and arrange an appropriate solution, including a refund where applicable.